All The Context
BLK Innovate × Joymore
Nov 6, 2026
ATC
(All The Context)
ATC
Airlock
AI + HUMAN CHECK
NOT GOOD ENOUGH: TRY AGAIN
Answer
Learnings
PostHog
Docs
Linear
Sandbox
GitHub
Attention
Radar
Salesforce
Metronome
Slack answers
ATC history
Support replies
Demo questions
Latest answer wins
Harrison + Ben
Learnings
~30 TO START
Instant
Product change
RE-CHECK WHAT CHANGED
Sandbox
CLOUD VM · COPY OF JOYMORE
Clicks every flow
Docs
FROM USER EXPERIENCE
Support
Sales
Production deploy
RE-RUNS AUTOMATICALLY
ATC history
SAVED BACK
Production deploy
Hard ticket
Sandbox
CLOUD VM · NO PRODUCTION CHANGES
Clone data
Their Joymore
Act as client
Docs
ATC history
Recording + steps
Linear ticket
Learnings
Session replay
Docs
Linear
Sandbox
FIRST GOOD ANSWER
Airlock
Harrison or Ben
Show them how
Linear ticket
Rep asks
Radar
Docs
Learnings
Airlock
Answer on the call
1,300 demo questions
TODAY
~50 emails a day
Waits for end of day
Claude, by hand
Reply
SOLVED AGAIN
WITH ATC
Customer email
Investigated Slack ticket
Harrison: yes / no
Reply
SAVED FOR NEXT TIME
Phase 1
Support + sandbox docs
Phase 2
Sales + ticket sandbox
Phase 3
Engineering + business
Phase 4
Proactive
Harrison
Customer email access
Ryan
PostHog, Linear + a Joymore copy
Harrison + Ben
Review ~30 learnings
DJ + Harrison
How we reply on known bugs